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Dear Paul
Although some time has now past—I would like to let you know about the positive experience I have had with your Agency and your staff.
In each and every dealing that I had with the range of people who work with and for you, I can only state how much I felt that I was indeed a client who would be listened to and dealt with respectfully.
In particular, and with great appreciation, I would like to thank Simon Cookson for the considerable effort that he expended on my behalf. Simon was never too busy to take my calls or to answer the many questions with which I bombarded him.
There were many times that I know he was busy, yet he did make me feel that I was the important client to him. He was at all times considerate of my home and my feelings around the sale of my home which, of course as you know, can sometimes be a rocky path.
I felt that Simon was able to balance the very fine line between being a confidant to me in this undertaking, as well as maintaining the appropriate business inscrutability that must be required to successfully manage these transactions.
I would be most happy to personally attest to the experience that I had with your Agency and I would have no hesitation to use your company again.
Kindest regards and thank you
PS. I liked the relationship so much that I stuck with Simon and bought another house from him!